the AffirmX blog

How to Avoid ADA Compliance Scares

When the leaves start falling, the weather starts cooling, and jack-o'-lanterns start appearing, it's scare season. Most parts of Halloween are thoroughly un-scary (think the 10-year-old running around in a Spiderman costume). To up the scare factor, many people like to watch a Halloween horror film or two. The horror film industry likes to push the [...]

By |2017-10-30T09:00:18+00:00October 30th, 2017|Blog|Comments Off on How to Avoid ADA Compliance Scares

The Policy Check-up: Get Your Policies in Shape

Doctors and stethoscopes go together like french fries and ketchup. You won't often see one without the other, especially in your annual physical exam. An integral part of every annual physical is the heart exam. Why? Because a healthy heart is a pretty strong indicator of a healthy person. The heart of a financial institution's [...]

By |2017-10-23T09:00:02+00:00October 23rd, 2017|Blog|Comments Off on The Policy Check-up: Get Your Policies in Shape

4 Issues to Watch for in Your E-SIGN Preflight Check

Imagine you've found your seat on the airplane ready to leave on vacation. Everyone gets settled and is awaiting takeoff, when suddenly the pilot announces that the flight crew found some issue with the plane and your flight is now delayed. Your initial reaction would probably be annoyance. However, if you think about what could [...]

By |2017-10-16T09:00:42+00:00October 16th, 2017|Blog|Comments Off on 4 Issues to Watch for in Your E-SIGN Preflight Check

Four Debt Collection Deficiencies and How to Avoid Them

"If you build it, they will come," says the disembodied voice to Kevin Costner in Field of Dreams. Had the voice been talking to financial institutions, it would have said, "if they complain it, examiners will come." You probably know by now that what consumers complain about, examiners pay extra attention to. Debt collection, for [...]

By |2017-10-09T09:00:47+00:00October 9th, 2017|Blog|Comments Off on Four Debt Collection Deficiencies and How to Avoid Them

Lessons from Troubled Restaurants for Financial Institutions

I’ve become a huge fan of a reality show called Restaurant Impossible. It features a host, Chef Robert Irvine, who visits a restaurant in some level of disarray and attempts to completely overhaul it in 48 hours. This overhaul is usually filled with tears and trauma. After all, some of these restaurant owners have worked their entire [...]

By |2017-10-02T09:00:26+00:00October 2nd, 2017|Blog|Comments Off on Lessons from Troubled Restaurants for Financial Institutions

Risk Watch's 6-Part Take on Consumer Complaints

One of our most-covered topics (especially lately) in our 130+ episodes of Risk Watch is consumer complaints and complaint management. We’ve brought these six consumer complaint episodes out of the Risk Watch Central vault (available through My Risk Inbox) to help you brush up on your complaint management at no charge for the month of October. Watch them here. Risk [...]

By |2017-09-25T09:00:02+00:00September 25th, 2017|Blog|Comments Off on Risk Watch's 6-Part Take on Consumer Complaints

BSA/AML Systems Survivor

Imagine two scenarios. In the first, you fly to a beautiful, remote island for a carefree week at an exclusive and all-inclusive resort. You spend the week soaking up sun on the beach, enjoying fine dining, and snorkeling in the crystal clear water. Now for scenario two. Same beautiful island, but this time, there's no [...]

By |2017-09-18T09:00:26+00:00September 18th, 2017|Blog|Comments Off on BSA/AML Systems Survivor

How to Optimize Your AML System (Without Hiring Sherlock)

One of the defining characteristics of Sherlock Holmes (besides the deerstalker hat and overcoat) is his almost superhuman powers of deduction. In the first Sherlock novel, A Study in Scarlet, Holmes says, "From a drop of water, a logician could infer the possibility of an Atlantic or a Niagara without having seen or heard of one or the other." In every [...]

By |2017-09-11T09:00:07+00:00September 11th, 2017|Blog|Comments Off on How to Optimize Your AML System (Without Hiring Sherlock)

Your Top 6 BSA Questions Answered

Bank Secrecy Act (BSA) compliance can be one of the more difficult areas of compliance. Even if you feel like you've got a pretty good handle on all the requirements, it's likely you're still going to have a few questions, especially when the scenarios get a little more complex (just like in real life). That's [...]

By |2017-09-05T09:00:34+00:00September 5th, 2017|Blog|Comments Off on Your Top 6 BSA Questions Answered

In Pursuit of the Well-Written SAR Narrative

Suspicious Activity Report (SAR) narratives can be one of the more problematic areas of BSA compliance. However, not only are SARs an important tool for government authorities to help fight criminal financial activity, they frequently trip up financial institutions in examinations, leading to potentially costly fines and an adverse impact on their reputations, which is [...]

By |2017-08-25T09:00:46+00:00August 25th, 2017|Blog, Compliance Tips|Comments Off on In Pursuit of the Well-Written SAR Narrative