About Jonathan Ferguson

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So far Jonathan Ferguson has created 55 blog entries.

Four Lessons From the Wells Fargo Fiasco

Although it's now been a few months since we first heard about all the troubles at Wells Fargo, the fallout is still continuing. This should be a reminder to all institutions that reputation risk is a serious business. Failure to manage this risk can have heavy, long-lasting consequences. So Wells Fargo's mistakes can teach us [...]

By |2016-11-28T10:00:04-05:00November 28th, 2016|Blog|Comments Off on Four Lessons From the Wells Fargo Fiasco

The Nine Nuggets of the New Mortgage Servicing Rules

The California Gold Rush brought over 300,000 people to California. As a result, San Francisco went from a small town of 200 to a boomtown of over 30,000, all in the space of a few years. Just the rumor of gold was enough to make people travel thousands of difficult miles to the wilderness of [...]

By |2016-11-21T10:00:15-05:00November 21st, 2016|Blog|Comments Off on The Nine Nuggets of the New Mortgage Servicing Rules

Ignorance is Not Bliss: TCPA Risk Assessment

There are some things that people should probably ignore; like bad advice, things they can’t control, and doubts and fears that prevent them from doing good things. There are some things that people wish they could ignore; like the barking dog at 3 o’clock in the morning, the 6-year-old asking relentlessly for candy, and the [...]

By |2016-10-17T11:00:21-04:00October 17th, 2016|Blog|Comments Off on Ignorance is Not Bliss: TCPA Risk Assessment

Historic Hairdos and the Recent FFIEC Consumer Compliance Rating System Revisions

Some hairstyles are timeless; others come and go faster than half-price electronics on black Friday. Every decade has had its hairstyle highs and lows. When it comes to the 80s, there were some truly awesome hairdos that, thankfully, stayed in the 80s. The mullet, for example. However, despite being 2016, there are (unfortunately) a few [...]

By |2016-10-10T09:00:12-04:00October 10th, 2016|Blog|Comments Off on Historic Hairdos and the Recent FFIEC Consumer Compliance Rating System Revisions

Honesty is the Best Policy: Deposit Discrepancies

Have you taken a look at your receipt after buying several items at the store or eating a good meal at a restaurant, only to find out that you haven't been charged for something you got? Or that you were charged for something extra that you didn't actually order or want? Besides feeling somewhat more fortunate, [...]

By |2016-09-26T01:00:12-04:00September 26th, 2016|Blog|Comments Off on Honesty is the Best Policy: Deposit Discrepancies