Checking in with the CFPB’s New Consumer Complaint Database
“Narratives humanize problems,” said CFPB Director Richard Cordray. It was with that mentality that the CFPB adopted the overhaul of its Consumer Complaint Database to give consumers the opportunity to vent their frustrations through a written narrative. But the decision has continually been met with industry backlash. The reputational risk presented to lenders in the new [...]